L.I.V.E. Commonly Asked Questions

Are there any costs for the clients to be enrolled in the L.I.V.E project?

There are no fees directly related to accessing the aTouchAway app and its associated features. Use of the aTouchAway app requires access to high-speed internet or mobile data for full functionality (e.g. messaging, voice or video calls). Messaging and data rates may apply and are billed by and payable to your internet or mobile service provider. If you access and use the aTouchAway app on your personal smartphone, tablet or other mobile device, you are responsible for any costs incurred due to date usage in accordance with the terms of service of your mobile service provider. The L.I.V.E program and Aetonix are not liable for any delays in delivery of messages and/or voice or video calls or any failure to deliver data as delivery is subject to effective transmission from your internet or mobile service provider.

What if I don't have a computer, cellphone, or tablet at home? Am I still eligible to enroll in the program?

Those who don’t have a computer device or cellphone at home may still be eligible for the program. The Ventilator Equipment Pool has a limited number of tablet devices available for those who qualify. Please contact the Ventilator Equipment Pool for more information regarding who is eligible to receive the device. These tablet devices allow for use of the L.I.V.E. application only. All other functionality of the tablet has been locked from the device.

If I am eligible and receive a tablet from the Ventilator Equipment Pool for the L.I.V.E. project, is the tablet mine to keep?

No, the tablet is on loan for the duration of the project and remains the property of the Ventilator Equipment Pool. The VEP will provide you with information on when and how to return the tablet upon the completion of the L.I.V.E. Project.

Can I use this service to reach out for emergency care needs?

No, call 911 when you need emergency care.

While the L.I.V.E. program aims to bring you closer to your “Circle of Care” it is not to be used for calls of an emergency nature. For those clients who feel they need immediate care, follow your physician and care teams recommendations on how you would normally receive urgent care. This may include calling 911, or other services you may have in place when care of an urgent or emergency nature is needed.

How long is the L.I.V.E. project in effect?

The project duration is for 6 months, during the Covid-19 crisis.